FAQs

At DNA 2 U, we value your privacy and are committed to safeguarding your personal information. Our privacy policy outlines how we collect, use, and protect your data. Terms & Conditions By using our services, you agree to the following terms and conditions, which govern your relationship with DNA 2 U. Binding Arbitration These terms and conditions outline the procedures for resolving disputes between you and DNA 2 U. Essentially, any claims you have against DNA 2 U must be resolved through binding, confidential, and final arbitration on an individual basis. This means you cannot bring your claims as part of a group, class, or representative action or proceeding. For detailed information on your agreement to arbitrate disputes with us, please refer to the agreement to arbitrate section. Cautions Several factors can influence the accuracy of our services and test results, including your ability to provide biological samples according to the instructions in the kits without contamination. By using our services, you acknowledge that we are not responsible for any errors in testing or other services resulting from your actions or your failure to strictly adhere to the kit instructions when providing samples. We do not guarantee that our services will be free of errors, accurate, or reliable, nor do we promise specific results or acceptance by any particular entity. Medical Advice Disclaimer The services provided by DNA 2 U and the information available on our site do not constitute medical advice or guarantees regarding health or safety. If you believe you are experiencing a medical emergency, please contact your doctor, dial 911, or reach out to local emergency services immediately. Your use of our services and any information generated through them is at your own risk. We do not provide medical advice, diagnoses, treatment recommendations, or engage in the practice of medicine. The content and materials provided by DNA 2 U on our site are for informational purposes only and are not intended to replace professional medical advice, diagnosis, treatment, or public health information. Decisions regarding the need for medical services and the type of healthcare to be provided should be made by a physician or licensed healthcare provider. Always consult a qualified healthcare provider with any questions regarding actual or potential medical conditions or symptoms you may be experiencing. For any assistance or inquiries related to the above, please contact us at info@dna2u.biz. Certain Definitions Capitalized terms that are not defined where they first appear have the following meanings:
(a) “Conditions” refers to these terms and conditions.
(b) “Contract” pertains to any order submitted for the provision of services by DNA 2 U to you.
(c) “Kits” are sampling kits dispatched to you upon receipt of your order or purchased separately.
(d) “Request Form” signifies the standard service order form for the services provided by DNA 2 U on our website at dnacenter.com.
(e) “Service” encompasses various testing services provided by DNA 2 U, including but not limited to paternity testing, DNA relationship and fertility testing, individual DNA testing services related to ancestry, weight management, skin care, sensitivity to certain foods and pets, and DNA testing for animals, along with associated services and results.
(f) “Site” refers to dnacenter.com and any other company-operated websites or online applications that incorporate or link to these conditions.
(g) “You” denotes the individual ordering the service and/or utilizing the site. Terms of Sale (a) These Terms govern all content and information available on the Site and all Contracts, excluding any other terms and conditions, including those you may attempt to apply through a purchase order confirmation, Request Form, or similar document. (b) By ordering the Service through the Site—either by completing the registration form and clicking the “Submit” button or through a representative—you are legally bound to have offered to purchase the Service under these Terms. (c) All sales by DNA 2 U are subject to these Terms. Any changes to these Terms must be confirmed in writing by a director of DNA 2 U to be binding. The Effective Date of these Terms is indicated at the top of this webpage. DNA 2 U may modify these Terms at its discretion and will post any changes on the Site. We encourage you to check the Site regularly to stay informed about our current Terms. Your continued use of the Site after any changes constitutes your agreement to abide by the updated terms. The revised Terms supersede all previous versions.(d) You are responsible for assessing whether the offered Service is suitable for your specific needs and the resulting consequences. (e) The features and specifications of the Service described or depicted on the Site are subject to change without prior notice. (f) These Terms do not affect your statutory rights as a consumer. License DNA 2 U grants you a limited license to access and use the Site for personal purposes, subject to these Terms. You may not reproduce, copy, frame, or exploit the Site or any part of it for commercial purposes without the express prior written consent of DNA 2 U. These terms and conditions are exclusive to DNA 2 U. Prices, Payment, and Delivery (a) The charges for the Service payable to DNA 2 U are outlined in the current price list(s) available on the Site or as quoted in writing by DNA 2 U. DNA 2 U is not liable for any pricing or typographical errors on the Site or in related publications. (b) DNA 2 U reserves the right to adjust prices for the Service due to increased labor or material costs or delays affecting DNA 2 U’s costs in providing the Service. You will be informed of any price changes and have the option to proceed or cancel your order within seven days of notification. (c) Payment for the Service must be received by DNA 2 U before your order is accepted, including testing and result issuance. Upon opting for online access, you will receive confirmation, including your case reference number and Service details. Your order acceptance by DNA 2 U forms a legally binding contract. DNA 2 U may choose not to fulfill orders at its discretion. Unless otherwise arranged, full payment is required before test results are released. (d) You are responsible for all transaction taxes applicable to your purchases. (e) You confirm that all details provided to DNA 2 U for purchasing the Service are accurate, and that you have the necessary funds or credit for payment. DNA 2 U may verify your payment details before providing the Service. (f) Payment processing will be handled by the Company’s third-party processor using your preferred payment method or another designated method. The Company may charge an alternate payment method if the primary card is declined. (g) Charges for completed and delivered orders are final unless the Company decides otherwise, at its discretion and in accordance with these Terms. Cancellation/Termination, Refunds & Charges Arising (a) As the paying party for the Service, you have a three-business-day window (excluding Saturdays, Sundays, and U.S. Bank Holidays) starting from the date the Company accepts your order under clause 7(c) to cancel the Contract without cause or penalty. This requires providing written or emailed notice of cancellation to the Company. However, if Kits have been dispatched, appointments scheduled, samples collected, or the test conducted, a non-refundable deposit and any applicable cancellation fees will be retained.
(b) Upon cancellation of the Contract as per Section 8, the purchase price for the Service will be refunded to you as soon as reasonably possible. The Company will make reasonable efforts to process the refund within 30 days of receiving your cancellation notice.
(c) If Kits are damaged upon delivery, the Company may, at its discretion, replace or exchange the Kits or provide a refund equal to the price paid for the Service.
(d) The Company reserves the right to cancel or decline any order at any stage of the ordering process, including after submission and confirmation, for reasons such as limited product quantities, inaccuracies in product/pricing information, or payment issues.
(e) Any dates provided by the Company for Service provision are approximate and do not form a contractual obligation, nor are they considered essential to the Contract. The Company is not liable for any direct or indirect losses or damages resulting from Service delays.
(f) In rare instances where the analysis result for the purchased Service is erroneous, the Company may offer a free re-analysis. Non-Refundable Affiliate Fees and Promotion Disclaimer All affiliate fees paid to DNA 2 U are non-refundable under any circumstances. Additionally, DNA 2 U is not required or obligated to promote or facilitate sales for the partner’s business. While we may offer guidance and sales calls, DNA 2 U is not responsible for the success of any partner’s business. Any promotional efforts undertaken by DNA 2 U will be at its sole discretion. Your Responsibilities (a) By purchasing a Service, you agree to provide accurate biological samples as instructed in the Kits provided by us. Obtaining reliable test results depends on diligently collecting a quality sample according to the provided instructions. You affirm that any samples you provide to the Company are yours, or if provided on behalf of another person with legal authorization, that they belong to that person.
(b) It is recommended that you seek independent legal advice regarding your rights to obtain and use biological samples from individuals other than yourself. You certify that you have legal possession of the samples provided to the Company.
(c) You must be of legal age to enter a binding contract with the Company and not barred from receiving Services under applicable laws to use the Services and accept these Conditions.
(d) You confirm that you are mentally sound and capable of understanding the nature and purpose of the Service you are purchasing.
(e) You agree to comply with all relevant laws and regulations governing your access and use of the Site and the purchased Service.
(f) You certify that you are not an insurance company or employer seeking information about an insured person or employee.
(g) You acknowledge that information from the Service may be unexpected or emotionally impactful.
(h) You understand and accept that you have no rights to any research or commercial products resulting from your sample submission and will not receive compensation for such products.
(i) You warrant that you will not use the Service information, whether in whole or in part, or combine it with other databases for discriminatory or illegal purposes. Account Creation, Customer Account, Passwords, and Security (a) To access and download test results from the Service, you must create an account on the Site. By using the Site and Service, you agree to: (i) provide accurate, current, and complete registration information about yourself as prompted by the Site; and (ii) keep your registration information updated. Failure to provide accurate and current information, or if there is reasonable suspicion of inaccurate or incomplete information, may result in the suspension or termination of your account by the Company, and may also lead to the refusal of any current or future use of the Service or the Site.
(b) You are the only authorized user of the account you create on the Site and are fully responsible for all activities conducted under your account. You may not permit others to use your account credentials, nor can you transfer or assign your account to another person or entity. If you suspect unauthorized access to your account, you must promptly notify us using the contact details provided at the end of these Terms. The Company is not liable for any losses, damages, liabilities, expenses, or fees incurred due to unauthorized use of your account, even if you have informed us of such unauthorized access. You acknowledge and agree that we may request information to confirm your identity to maintain the security of your account.
(c) Upon purchasing a Service, you may receive your test results via email. It is your responsibility to maintain the confidentiality of your test results. Allowing third parties access to your test results may result in liability, costs, or damages for which you are responsible. You agree to indemnify and hold the Company harmless against any claims or suits by third parties related to unauthorized access to your test results. You must promptly notify the Company of any unauthorized use of your test results. The Company is not liable for any losses or damages resulting from your failure to comply with this provision. Privacy and Disclosure We handle personally identifiable information submitted in connection with the Site or Service according to our Privacy Policy, which we recommend reading before using the Site or Service. Restrictions ⦁ You are prohibited from attempting to breach the security of the Site, including:
⦁ Accessing data not meant for you or logging into a server or account without authorization.
⦁ Attempting to test system vulnerabilities without permission.
⦁ Unauthorized access or use of the Site.
⦁ Introducing malicious software or harmful materials.
⦁ Additionally, you agree not to:
⦁ Violate any applicable laws or regulations while using the Site.
⦁ Engage in conduct that disrupts or limits others’ use or enjoyment of the Site.
⦁ Use the Site in a way that could damage or impair its functionality.
⦁ Use automated tools or processes to access or monitor the Site without our consent.
⦁ Interfere with the proper functioning of the Site through any means.
⦁ Attempt to disrupt the Site’s operations in any way.
Except for personally identifiable information collected according to our Privacy Policy, all materials, information, or other communications you transmit, upload, or post to the Site, including ideas, comments, suggestions, feedback, data, or similar content (“User Generated Content”), will be treated as non-confidential and non-proprietary. DNA 2 U assumes no obligations regarding User Generated Content. Additionally, you assign all intellectual property rights in any User Generated Content to DNA 2 U. By submitting User Generated Content, you agree that DNA 2 U is free to use it without limitation, compensation, and for any purpose, in identifiable or de-identified form. Links to Other Websites The Site may include links to third-party websites. DNA 2 U does not control or endorse the availability, content, or accuracy of these external sites. Clicking on such links is at your own risk, and DNA 2 U is not liable for any losses or damages related to third-party websites. General Disclaimer; Limitation of Liability (a) We do not guarantee uninterrupted or error-free access to the Site or that defects will be corrected. The Service is provided “as is” and “as available,” and DNA 2 U makes no warranties regarding the Site’s operation, information accuracy, or Service performance.
(b) DNA 2 U does not guarantee that test results will be accepted by specific entities and advises seeking independent legal advice for using results in legal proceedings.
(c) To the extent permitted by law, DNA 2 U, its officers, directors, employees, agents, or representatives are not liable for direct, indirect, special, punitive, exemplary, or consequential damages arising from the Service, Site access, or use, whether based on warranty, contract, tort (including negligence), strict liability, violation of statute, or otherwise.
(d) Your sole remedy for dissatisfaction with the Site, content, or Service is to cease using them. If certain limitations of liability are unenforceable, our maximum liability is $150 or the amount paid for the Service, whichever is less, unless prohibited by applicable law.
(e) Any claims related to the Site or Service use must be filed within one year of the event giving rise to the claim.
(f) These exclusions and limitations do not affect consumer rights under local law or liability for death or personal injury caused by negligence. Copyright and Monitoring The materials on the Site, including information, files, documents, text, photographs, and images, are owned by DNA 2 U and our licensors. They are protected by U.S. and international copyright laws, as well as other intellectual property rights. DNA 2 U or its licensors hold all rights, including trademarks, service marks, or trading names mentioned on the Site. You may download materials from the Site solely for the purpose of placing an order with DNA 2 U and to save and print a copy of these Conditions. However, you are not permitted to modify, copy, reproduce, republish, upload, post, transmit, distribute, or use any material or information from DNA 2 U’s website without prior written consent from DNA 2 U, except where expressly authorized, such as for completing tests or questionnaires. All rights not explicitly granted herein are reserved to DNA 2 U and its licensors. Third Party Rights These Conditions do not grant any third-party beneficiary rights or any rights of any kind to third parties, except for DNA 2 U’s affiliates, directors, employees, or representatives. Third parties who are not party to these Conditions have no rights to enforce any terms of this Contract under the UK Contracts (Rights of Third Parties) Act 1999. Agreement to Arbitrate By using the Site and Services, you and DNA 2 U agree to resolve all covered disputes through confidential and binding arbitration. Covered disputes include any disputes or claims between the parties, irrespective of when they arose, as well as all other claims or disputes under various laws, statutes, contracts, torts, or common law. Arbitration will be conducted under the JAMS Streamlined or Comprehensive Arbitration Rules and Procedures, with the arbitrator deciding all issues. The parties waive the right to class, collective, or joint actions and agree to share arbitration costs. The parties agree to abide by the arbitrator’s decision, and the award shall be final and binding. General These Conditions constitute the entire agreement between you and DNA 2 U, superseding any prior agreements. Any notices to DNA 2 U should be sent via email to info@dna2u.biz. DNA 2 U is not liable for any failures beyond its control, and any unenforceable provisions in these Conditions will be replaced with enforceable ones. The waiver of any provision by DNA 2 U does not constitute a waiver of any other provision or right. DNA 2 U is not responsible for any positive or negative results obtained from DNA testing. We may update our Privacy Policy from time to time.  We will notify you of any changes by posting the new Privacy Policy on this page.  You are advised to review this Privacy Policy periodically for any changes.  Changes to this Privacy Policy are effective when they are posted on this page.